Frequently Asked Questions
Find the answers to your questions here.
If you cannot find an answer to your question, you can contact us using our contact form.
CUSTOMER ACCOUNT
Simply go to the homepage, click on "My account" and fill in the "New to Cardio Depot ?" form.
You can also create an account by adding your products to your cart and following the necessary steps to place an order.
If you have lost your password, you can simply click on "Lost password" in "My account". An email will be sent to you to reset your password.
GENERAL QUESTIONS
No, we do not have a store. We only sell through our website.
No, we do not have a paper catalogue. We add new products every week and It would be impossible for us to provide an exhaustive catalog.
ORDERS
If your order has not yet been prepared and shipped, you can contact us to change the delivery address.
We invite you to contact us as soon as possible as once the order has been sent, it will no longer be possible to change the address.
For further information on our products, you can contact our customer service by email at contact@cardiodepot.eu or by chat.
We will respond to your request within a few hours.
You can also use the contact form "Contact us" available in your customer account.
We accept the following payment methods : Visa, Mastercard, PayPal, American Express, Sofort and Bank Transfer (not available for the UK).
For UK PayPal account holders, you can take advantage of 3x free payment between £30 and £2000.
Our site is protected by the HTTPS protocol, which guarantees the total confidentiality of your information. We use the 3D Secure authentication protocol for online payments.
For Paypal account holders in the UK, you can take advantage of 3x payment without charge for payments between £30 and £2,000, subject to acceptance by PayPal.
This payment facility is independent of Cardio Depot and we are not responsible if your request is refused by PayPal.
The first instalment will be taken at the time of purchase, followed by instalments spread over 2 months.
Yes, if the delivery is made within the EU and you provide us with your intra-community VAT number when ordering. You will also be exempt from VAT if your delivery is made outside the EU.
If you are in the UK, you will not have to pay VAT on our website, but when the package arrives in your country (current country rate).
Yes, you can contact our customer service by e-mail or by chat to have your invoice resent. Invoices are only sent in digital format.
RETURNS
The right of withdrawal does not apply to professionals, except in exceptional cases, under Article L. 221-3 of the French Consumer Code.
Only valid for private individuals :
You have the right to withdraw within 14 days from the date of receipt of your package and obtain a refund (shipping costs excluded).
To make a return, you simply need to contact our customer service by chat or e-mail, who will explain the procedure to you. The costs of returns in the case of a retraction are at the buyer's expense.
The product must be returned new, unused and in its original packaging. If this is not done, the customer will lose his right of withdrawal and the product will be returned at his expense.
Even if our order pickers do their utmost to offer you a quality service, an error may occur. In this case, we invite you to inform our customer service in order to organise the exchange and delivery of the product ordered.
First of all, we invite you to contact our customer service. It is possible that your order is divided into several parcels and that one of the parcels is still in transit.
It is also possible that one of the items in your order is backordered due to a delay in delivery by our suppliers beyond our control. In these cases, this will be written on your delivery note and sent to you as soon as possible.
SHIPPING
Here is the list of countries where we can deliver:
Metropolitan France and overseas territories, Corsica, Belgium, Germany, Austria, Bulgaria, Cyprus, Croatia, Denmark, Spain (including Canary Islands and Balearic Islands), Estonia, Finland, Greece, Hungary, Republic of Ireland, Iceland, Italy ( including Sardinia and Sicily), Liechtenstein, Latvia, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Norway, Netherlands, Poland, Portugal (including Azores and Madeira), Czech Republic, Romania, United Kingdom, Serbia and -Montenegro, Slovakia, Slovenia, Sweden, Switzerland, Turkey.
If your country is not listed, please do not hesitate to contact us.
For Ireland and the United Kingdom, we ship with Colissimo.
Handling of the parcel by the carrier Parcelforce upon arrival in the UK and An Post in Ireland.
For other countries, we work also with the carrier Colissimo.
For delivery on pallets, we work with the carrier Geodis.
Once your parcel has been shipped, an email is sent to you with a link that will redirect you to the carrier's website. This will allow you to follow the progress of your order.
For products in stock, delivery is estimated on average 5 to 6 working days.
For other products awaiting restocking, an average delivery time of 10 working days is given. Do not hesitate to contact us for more information.
The shipping costs are calculated according to the weight of your order and the country of delivery.
We invite you to simply add your products to the cart to know the shipping costs that will be applied to your order.
If you are not available at the time of delivery, the parcel will be presented a second time.
Unfortunately, we cannot estimate the delivery schedule since it depends on the delivery driver's round.